Refund policy

Cancellation:

HSB Enterprises Pvt. Ltd. does not accept cancellations of any order whatsoever and customers are expected to take into account their own availability, needs, necessities and capabilities at the time of placing the order. Refer to our shipping policy for standard delivery time, however, the same is based on standard estimates and actual delivery time may differ based on customer’s location or during festive seasons like Diwali, Ganesh Chaturthi, etc. No cancellation will be entertained for delayed deliveries.

Refund Policy:

No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations. No refunds will be given if incorrect or insufficient address mentioned by the customer, Non- availability of recipient at the mentioned address and/or premises, Refusal to accept products, delivered at the place/to the person specifically mentioned by the customer other than the customer himself, Force majeure event, in case the product has undergone any tampering by the customer, etc.

You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway.

Refund requests will only be considered in the following cases and refunds will be in the form of store credit:

If the buyer does not get the delivery of the ordered products within 25 days if HSB Enterprises Pvt. Ltd. fails to ship the ordered products.

If the shipping location is not serviced by our partner courier companies.

No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.

The refund amount is calculated by deducting 20% (shipping and internet payment charges) from your original payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. The refunds will be issued to the same payment method which was used at the time of purchase.

Payment Method: Net Banking/Credit Card/ Debit Card

Refund Method: Net Banking Account (Credited to Bank Account)/Credit Card/ Debit Card

However, the burden of proof lies on the customer and HSB Enterprises Pvt. Ltd. shall bear no responsibility on part of the customer failing to/refusing to provide verifiable proof such as photos/videos/invoices, etc. to that effect.

Late or missing refunds (if applicable)

If you don’t receive a refund even after the lapse of the refund period of 60 days, request you to kindly check with your credit card issuer or bank for the status. If you are not able to track the refund from them, please contact us at support@hsbfragrances.com.

Exchange

COMPANY NAME will accept exchange purchased through the website www.hsbfragrances.com, subject to the terms and conditions mentioned below:

  • Exchange requests will be entertained only in case the product(s) received by the buyer are in damaged or expired condition. All the refunds would be in the form of store credit only.
  • Buyer has to inform HSB Enterprises Pvt. Ltd. of his/her intention to exchange the damaged/expired products within 48 hours of receipt of the goods at his/her shipping address. For damaged/expired products, images of the product along with batch number must be emailed to HSB at support@hsbfragrances.com
  • Exchange orders are to be sent back to the following address:

HSB Enterprises Pvt. Ltd.
8, Sudarshan CHS, Opp. Balbhavan,
C.Das road, Ramnagar, Dombivli (E).
Thane – Maharashtra. India